About Us [Eyeplan] are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.
Our Contact details:
The Old Surgery
St Chads Avenue
Phone: 01761 414142
Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Goods will be shipped by the most economic means possible, depending on what is ordered. Costs for shipping and handling are not shown in this catalogue and will vary depending on volume and weight. Shipping costs will be added to the invoice.
Delivery Schedule We will always attempt to fulfill an order within 3 working days although this may be longer depending on stock availability.
Back Orders If your item is not in stock, we will back order for you. You will be told if any items are out of stock.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email catalogue@:eyeplan.co.uk alternatively, you can call on 01761 414142 (International +44 01761 414142) or write to us at The Old Surgery St Chads Avenue Midsomer Norton Bath BA3 2HG United Kingdom
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm