Terms and Conditions (Online Sales)

About Us [Eyeplan] are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:

Eyeplan Limited
The Old Surgery
St Chads Avenue
Midsomer Norton
United Kingdon

Phone: 01761 414142
Email: catalogue@eyeplan.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our catalogue, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Shipping And Handling Goods will be shipped by the most economic means possible, depending on what is ordered. Costs for shipping and handling are not shown in this catalogue and will vary depending on volume and weight. Shipping costs will be added to the invoice.

Delivery Schedule We will always attempt to fulfill an order within 3 working days although this may be longer depending on stock availability.
Back Orders If your item is not in stock, we will back order for you. You will be told if any items are out of stock.
Tax Charges For orders made from the UK or the European Union, 17.5% VAT is added.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.
Reaching Us If you need to reach us, please email catalogue@:eyeplan.co.uk alternatively, you can call on 01761 414142 (International +44 01761 414142) or write to us at The Old Surgery St Chads Avenue Midsomer Norton Bath BA3 2HG United Kingdom

Privacy Policy Eyeplan Limited do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:

a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

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